Last updated: November 05, 2026

1. Returns

Our products are food. For food safety reasons, we cannot accept returned products. Please do not send any product back to us.

2. Damaged, Defective or Incorrect Orders

If your order arrives damaged or defective, or is not what you ordered, contact us within 30 days of delivery. Include your order number and photos of the product, the packaging and the best-by date. We will review your claim and, if approved, replace the product or refund the purchase price. Please keep the product until your claim is resolved.

3. Cancellations

Under most circumstances you may cancel an order before it ships by contacting us as soon as possible. We cannot cancel an order after it has shipped.

4. How Refunds Are Issued

Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post the refund.

5. Lost or Delayed Packages

If your package has not arrived, please see our Shipping Policy and contact us.

6. Contact Information

Questions about this policy should be sent to us at hello@tangoz.com or by phone at 844-2TANGOZ (844) 282-6469.